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SearchDock

Services & Support

We help you get to value fast

The platform runs itself — but the first 30 days set the ceiling on everything after. Enterprise customers get a team that stands the workspace up, tunes the agents to their goals, and stays on call.

What enterprise customers get

Guided onboarding

A dedicated specialist connects your data, imports your keywords and competitors, and configures your first agents around your actual targets — not a generic template.

Custom agent development

Need an agent for a workflow we don't ship out of the box? We'll design, build and tune it to your process, with your approval gates and cost caps.

Dedicated success manager

A named point of contact who knows your account, runs quarterly reviews, and makes sure the platform keeps pace as your strategy changes.

Priority support

Front-of-queue response with an SLA, plus a private channel for your team so questions get answered in hours, not days.

Security & procurement

SOC 2 documentation, security questionnaires, DPAs and data-residency options handled by people who've done it before.

Migration assistance

Moving off a legacy suite? We map your existing tracking across, so nothing goes dark during the switch.

Your first 30 days

A clear path from kickoff to a team running on autopilot.

01

Kickoff

Goals, stakeholders and success metrics.

02

Connect

Data, keys, keywords and competitors.

03

Configure

Agents tuned to your targets and caps.

04

Train

Hands-on enablement for your team.

05

Review

First results and a plan for scale.

Ready to talk through your rollout?

Tell us about your team and we'll scope the right level of support.