Services & Support
We help you get to value fast
The platform runs itself: but the first 30 days set the ceiling on everything after. Enterprise customers get a team that stands the workspace up, tunes the agents to their goals, and stays on call.
What enterprise customers get
Guided onboarding
A dedicated specialist connects your data, imports your keywords and competitors, and configures your first agents around your actual targets: not a generic template.
Custom agent development
Need an agent for a workflow we don't ship out of the box? We'll design, build and tune it to your process, with your approval gates and cost caps.
Dedicated success manager
A named point of contact who knows your account, runs quarterly reviews, and makes sure the platform keeps pace as your strategy changes.
Priority support
Front-of-queue response with an SLA, plus a private channel for your team so questions get answered in hours, not days.
Security & procurement
SOC 2 documentation, security questionnaires, DPAs and data-residency options handled by people who've done it before.
Migration assistance
Moving off a legacy suite? We map your existing tracking across, so nothing goes dark during the switch.
Your first 30 days
A clear path from kickoff to a team running on autopilot.
Kickoff
Goals, stakeholders and success metrics.
Connect
Data, keys, keywords and competitors.
Configure
Agents tuned to your targets and caps.
Train
Hands-on enablement for your team.
Review
First results and a plan for scale.
Self-serve plans
Not enterprise? You're still covered.
Starter and Growth customers get the same platform, the same agents, and the same documentation. Our help center, community, and in-app chat support are available to every plan: enterprise services just add the white-glove layer.
- ✓In-app chat support on all paid plans
- ✓Comprehensive help center and video walkthroughs
- ✓Community forum for tips, templates, and peer advice
- ✓Upgrade to enterprise services anytime
Services FAQs
Do I need enterprise services to use SearchDock?
No. Most teams self-onboard in under 5 minutes. Enterprise services are for teams that want guided onboarding, custom agents, and a dedicated success manager.
How much do enterprise services cost?
Enterprise services are included in the Enterprise plan. Contact sales for pricing tailored to your team size and requirements.
Can I add services later?
Yes. Start on Starter or Growth and upgrade to Enterprise when you need dedicated support, SSO, or custom agent development.
What's the typical onboarding timeline?
Most enterprise teams are fully onboarded within 30 days. Self-serve teams typically see first results within 24 hours of connecting GSC.
Ready to talk through your rollout?
Tell us about your team and we'll scope the right level of support.